Data deletion instructions

Last updated: 11 November 2026

These instructions explain how to ask Resin Mill to delete personal data that we hold in connection with our Facebook Page and Instagram professional account, and in connection with our Meta app "Resin Mill - Social Inbox" (app id 28851552497811850).

The company responsible for this data is:

Resin Bound Surfaces BV
Diebeke 1A
9506 Geraardsbergen
Belgium
VAT: BE1033698910

This page is the data deletion instructions URL for that Meta app. It sits alongside our general privacy policy at https://resinmill.be/policies/privacy-policy. If something on this page conflicts with the privacy policy on a point of law, the privacy policy and applicable data-protection law take precedence.

Who these instructions are for

You can use these instructions if:

  • you commented on, or sent a Messenger message to, our Facebook Page "Resin Mill / Belgium";
  • you commented on, or sent a Direct message to, our Instagram professional account @resinmill_belgium;
  • you removed or want to remove the app "Resin Mill - Social Inbox" from your Facebook Apps and Websites settings and you want us to delete the data we hold about you from that app.

You do not need a shop account on resinmill.be to make this request.

What data we hold from Facebook and Instagram

Our staff use an internal tool, connected to the Meta app above, to read and answer comments and customer-initiated messages on our own Page and Instagram account. We may hold:

  • the name or username you showed on the comment or message;
  • the text of your comment or message, and the text of our reply;
  • technical identifiers needed to find the thread or comment again, such as a comment id, a conversation id, a media or post id, a Page-scoped user id (PSID) for Messenger, or an Instagram-scoped user id (IGSID);
  • timestamps, and public permalinks where the comment or post is public;
  • limited metadata about attachments you sent (for example that a message contained a photo, a story reply or a sticker), when that is needed to understand the conversation;
  • any email address, postal address, phone number or project details you chose to give us in the conversation;
  • internal notes and a support task in our customer file (we use Odoo for this), created so we can answer you and, where relevant, prepare a quotation or follow up a complaint.

We do not use this app to start conversations with people who have not contacted us first, and we do not use it to send marketing messages on Messenger or Instagram.

We do not collect your Facebook or Instagram password. Credentials used by our staff tool are secrets of our business, not part of your customer file.

How to request deletion

Send an email to hello@resinmill.be with the subject line "Data deletion request".

Please include:

  • your name;
  • the email address we should use to answer you;
  • whether the data relates to Facebook, Instagram, or both;
  • the name or username you used on Facebook or Instagram;
  • the approximate date of the comment or message, and a short description of it, so we can find the right record;
  • if you have it, a screenshot or a link to the public comment;
  • if Facebook gave you a confirmation number after you requested deletion in your Facebook settings, include that number.

We may need to ask you for a little more information so we can verify that the request is yours. We will not delete data solely on an unverified request.

You can also exercise your other privacy rights, including access and correction, by writing to the same address. More detail is in our privacy policy: https://resinmill.be/policies/privacy-policy

What we will do, and how long it takes

When we have verified your request, we will delete or irreversibly anonymise the personal data we hold about you from the Facebook or Instagram conversation or comment in our systems, including the related support task and internal notes, unless we are legally required to keep a copy (for example a record we must retain for tax, accounting, or the establishment, exercise or defence of legal claims).

Public comments and messages that remain on Facebook or Instagram itself are under Meta's control. Deleting our copy does not always remove a public comment from Facebook or Instagram. You can also delete your own comment or message in the Facebook or Instagram apps, and you can use Facebook Settings to remove apps and to request deletion through Facebook.

We will acknowledge your request and complete it without undue delay, and in any case within one month of receipt, as required by applicable data-protection law. If the request is complex or we receive many requests at once, we may extend this by a further two months, and we will tell you if we do.

We will email you when we have completed the request, or explain what we could not delete and why.

If you asked Facebook to delete data for this app

If you removed "Resin Mill - Social Inbox" in Facebook Settings, then in the Removed list asked Facebook to delete data, Facebook may direct you to this page. Follow the email instructions above. We handle these requests manually. Please include any confirmation number Facebook showed you.

Contact

Privacy requests: hello@resinmill.be

Resin Bound Surfaces BV
Diebeke 1A
9506 Geraardsbergen
Belgium
Tel: +32 16 10 00 55

If you are in the EEA or the United Kingdom and you are not satisfied with our response, you may complain to your local data-protection authority. In Belgium this is the Gegevensbeschermingsautoriteit / Autorité de protection des données.